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After CollectPlus was unable to access House of Fraser’s warehousing network (run by XPO Logistics) it has been securely storing the goods, that had been sent via CollectPlus Points on or after the 8th August. This move by CollectPlus will no doubt help to boost its own reputation and distance itself from events, albeit at a financial cost. 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Bravo to them for not simply disposing of the parcels and doing the right thing by House of Fraser’s customers. – Neil Ashworth, Chief Commercial Officer of Yodel and CEO of CollectPlus. Add message | Report. How will I receive a refund? Each CollectPlus, said in a statement: ”Through no fault of their own, customers info@apex-insight.com, This page: CollectPlus return House of Fraser returns to customers - Apex Insight, UK Used Car Finance: Market Insight Report 2020, European Parcels Revenue and Volume by carrier by country 2020 edition, UK Non-Prime Consumer Credit: Market Insight Report, Parcels Market in Spain: Market Insight Report 2020, Parcels Market in Poland: Market Insight Report 2020, CollectPlus return House of Fraser returns to customers, UPS ups dry ice production ahead of vaccine delivery spike, Hermes UK launches mental wellbeing programme, Royal Mail to deliver and collect household COVID test kits. Sharelines. I don't get it. The specialist in click-and-collect and returns says giving customers their returned items back is the right thing to do. Over 350 leading retailers including Asos, Amazon, Boohoo & Argos. CollectPlus is partnering with Clipper Logistics on the project, which will involve opening every parcel in a secure environment in order to identify the rightful owner via the returns note. administration in August. of House of Fraser have been caught in the middle of the retailer’s CollectPlus has taken the decision to return itms back to customers free of Returns; Send a Parcel; Blog; Help & Advice; Service Message: Earlier this year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The warehouse hasn’t reopened and, as it has become apparent that shoppers won’t get their money back, CollectPlus has decided to send them back to the people who paid for them. charge, so that they are not left empty handed.”. Even the courier knows they’re unlikely to get paid it’s harder to extract the parcels from the network than it is just to deliver them. sent back via its CollectPlus drop-off points while it waited for House of The problem facing CollectPlus is they handled House of Fraser returns and some 5,000 parcels ended up in their network and they were unable to deliver them to House of Fraser’s outsourced warehouse. CollectPlus, Yodel’s store-based delivery and returns service, is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the announcement that refunds from the retailer or administrator are unlikely to be forthcoming. customer. Online Returns Only Please complete the form and return it with the items using the pre-printed returns label attached. “The administrators have now confirmed that refunds are unlikely, and so CollectPlus has taken the decision to return items back to customers free of charge, so that they are not left empty handed.”. We use cookies so we can provide you with the best online experience. That's the conundrum CollectPlus faced when House of Fraser collapsed. CollectPlus is handing back returns to the customers who sent them. 4 October 2018; Transport / Logistics Services; After the new owners of House of Fraser announced they would not be issuing refunds for returned goods at the time of the company’s near-collapse, CollectPlus has announced that it will be returning the already-returned goods to customers free of charge to the customer. When will I receive a refund? CollectPlus is returning about 5,000 parcels to House of Fraser customers – returns that it has been holding since HoF collapsed in August. Research. Commenting on the decision, Neil Ashworth, Chief Commercial Officer of Yodel and CEO of CollectPlus, said; “Through no fault of their own, customers of House of Fraser have been caught in the middle of the retailer’s collapse, with items that they have bought and paid for being refused by the returns warehouse. ", He added: "We believe we are doing the right thing by the customer.". The administrators have now confirmed that refunds are unlikely, and so CollectPlus has taken the decision to return items back to customers free of charge, so that they are not left empty handed.

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